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Delivery of Services

Page history last edited by Doug Spencer 14 years, 7 months ago

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Please click here to download a copy of the information below (.doc).

 

References

 

ACKERMAN, JOHN, “Social Accountability in the Public Sector: A Conceptual Discussion,” Working Paper No. 82, World Bank, Participation and Civic Engagement, Washington, DC, 2005.

 

ACKERMAN, JOHN, “State-Society Synergy for Accountability,” Working Paper No. 30, World Bank, Washington, DC, 2004.

 

ANDREWS, MATTHEW, “Assessing Local Government Performance in Developing Countries,” in Public Services Delivery, Public Sector Governance and Accountability Series (ed. Anwar Shah), World Bank, 2005.

 

CARTER, NEIL, PATRICIA DAY, AND RUDOLF KLEIN, How Organisations Measure Success: The Use of Performance Indicators in Government, London and New York: Routledge, 1994.

 

COURTY, PASCAL AND GERALD MARSCHKE, “Measuring Government Performance: Lessons from a Federal Job-Training Program,” American Economic Review Vol. 87, No. 2, Papers and Proceedings from the 104th Annual Meeting of the American Economic Association, (May 1997), pp. 383-388.

 

CURRIE, JANET, “The Take-Up of Social Benefits,” Working Paper No. 1103, Institute for the Study of Labor (IZA), 2004.

 

ESFAHANI, HADI, “Measuring Public Sector Performance in Infrastructure,” in Public Services Delivery, Public Sector Governance and Accountability Series (ed. Anwar Shah), World Bank, 2005.

 

HATRY, HARRY, Performance Measurement: Getting Results, Urban Institute Press, 2007.

 

HATRY, HARRY, “Results Matter: Suggestions for a Developing Country’s Early Outcome Measurement Effort,” in Public Services Delivery, Public Sector Governance and Accountability Series (ed. Anwar Shah), World Bank, 2005.

 

HUTHER, JEFF AND ANWAR SHAH, “A Simple Measure of Good Governance,” in Public Services Delivery, Public Sector Governance and Accountability Series (ed. Anwar Shah), World Bank, 2005.

 

MACRAE, DUNCAN, Policy Indicators, University of North Carolina Press, 1985.

 

MARTIN, LAWRENCE AND PETER KETTNER, Measuring the Performance of Human Service Programs, Sage Publications, 1996.

 

NEWCOMER, KATHRYN, “Using Performance Measurement to Improve Programs,” New Directions for Evaluation Vol. 1997, No. 75, pp. 5-14.

 

PAUL, SAMUEL, “Accountability in Public Services: Exit, Voice, and Control,” World     Development Vol. 20, No. 7 (1992), pp. 1047-1060.

 

ROBERTS, ALASDAIR, “Issues Associated with the Implementation of Governmentwide Performance Monitoring,” in Public Services Delivery, Public Sector Governance and Accountability Series (ed. Anwar Shah), World Bank, 2005.

 

ROTHENBACHER, FRANZ, “National and International Approaches in Social Reporting,” Social Indicators Research Vol. 29 (1992), pp. 1-62.

 

RUSSELL-EINHORN, MALCOLM, “Legal and Institutional Frameworks Supporting Accountability in Budgeting and Service Delivery Performance,” in Performance Accountability and Combating Corruption, Public Sector Governance and Accountability Series, (ed. Anwar Shah), World Bank, 2007.

 

SHAH, ANWAR, “Overview,” in Public Services Delivery, Public Sector Governance and Accountability Series (ed. Anwar Shah), World Bank, 2005.

 

SOUCAT, AGNES, RUTH LEVINE, ADAM WAGSTAFF, ABDO YAZBECK, CHARLES GRIFFIN, TIMOTHY JOHNSTON, PAUL HUTCHINSON, AND RUDOLF KNIPPENBERG, “Assessing the Performance of Health Services in Reaching the Poor,” in Public Services Delivery, Public Sector Governance and Accountability Series (ed. Anwar Shah), World Bank, 2005.

 

UNDP Users Guide to Measuring Public Administration Performance

 

WHOLEY, JOSEPH, HARRY HATRY AND KATHRYN NEWCOMER (eds.), Handbook of Practical Program Evaluation, 2d ed., John Wiley and Sons Press, 2004.

 

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